Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a refund on most products under the following conditions:

Eligibility for Refund
All items purchased are eligible for a refund of the product price. Customers are responsible for covering the cost of return shipping.

Return Process
To initiate a return, please contact our customer service team at Solena.London@gmail.com within 30 days of receiving your order.

Items must be returned in their original, unused, and unwashed condition with all original tags and packaging.

Customers will receive a return authorization, and we will provide instructions on how to send the item back to us.

Refund Amount
Once your return is processed, you will receive a refund for the item(s) minus the original shipping cost (if applicable).

Exclusions
Final Sale Items: Some items, including clearance or limited-time offers, may be marked as final sale and are not eligible for refunds.

Damaged or Defective Products: If your product is defective or damaged, please contact us immediately so we can assist with a return and a full refund, including return shipping.

Return Shipping Costs
All returns are the responsibility of the customer. Customers are required to cover the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received by us.

We want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns, don't hesitate to reach out to our customer service team!